Patient Information

Before Your Visit

Same Day Appointments Available
To get you results and to help you feel better as soon as possible, we accept same-day and next-day appointments. Call us to begin healing now.

Doctor prescriptions are necessary for your physical therapy visits. Prescriptions can be brought in for your first appointment or faxed by your doctor to 773-525-5276.

Questions?
Most questions that we answer can be found at the bottom of this web page in the FAQ = Frequently Asked Questions section. If you have any additional questions, please call 773-525-5200. We would be happy to help!

For Your Visit

Documentation to Bring
Please dress comfortably for your scheduled appointment and bring the following documentation:

Government Issued Photo ID
Insurance Card
Referring physician script
List of all medications
List of all doctors related to condition
List of all tests performed by those doctors
These Completed Forms

Print Your Paperwork Before Your Appointment

Orthopedic Patient

Vestibular Patient

Care Management
We will help you navigate the path to health by coordinating communications between you and your physician, case manager, employer and insurance company.

Flexible Payment Options
We accept most insurance coverage, Worker’s Compensation and self pay options. Our financial policy is to collect payment at the time of service.

FAQs = Frequently Asked Questions

What should I expect at the initial evaluation?
After filling out all necessary paperwork, a physical therapist will meet with you one-on-one to thoroughly review your medical history and examine your orthopedic or vestibular issues. Your overall assessment and plan of treatment will be explained and discussed with the physical therapist. The initial evaluation will last between 1 and 1.5 hours.

What should I wear to my initial evaluation?
Wear comfortable clothes that you can move around in (i.e. Don’t wear high heels!). If you are coming for an orthopedic appointment, bring shorts and a t-shirt – it will be easier for the therapist to examine your issue.

How often and how long will I be in therapy?
Unfortunately, we cannot predict your treatment frequency or length without a full examination of your medical history and a full assessment. Your treatment plan will be discussed during your initial evaluation. Your treatment plan may need to be amended during your therapy depending on your recovery speed and time.

Will you be in contact with my physician during therapy?
We are in contact with your physician continuously throughout your therapy. We send your physician a copy of the initial evaluation as well as a progress note every 4 weeks. Make sure to write down all of your physicians on your Patient Information Form (including any general practitioners, ENTs, neurologists), so that we can make sure to be in contact with all of your physicians.

I have insurance. What do I have to pay?**
As a courtesy we will verify your benefits with your insurance company. Your insurance will provide us a quote of your financial responsibility. Your benefits may include copay (due on the date of service), co-insurance (a percent of the fees accepted by your insurance), and deductible (set amount which has to be met each calendar year before the insurance company will pay).
The front desk coordinator will go over your benefits with you, but you are encouraged to contact the member services, as some policies have limited coverage on physical therapy. Lifestyle will provide you with a list of most likely therapy codes (both physical therapy and diagnostic testing) so that you can ensure coverage for these codes.
Once your visit is complete charges will go to our billing company and then the claim will be filed with your insurance company. Once the claim is paid a monthly statement will be mailed to the address of file. Please note your statement will either be stamped “insurance pending” or “final”; “insurance pending” means that all dates of service have not been paid by the insurance company. For more questions please contact our billing department @ 877-233-2588.

What is diagnostic testing?
Vestibular testing. We have a variety of diagnostic tools available to alleviate vestibular pathologies (dizziness, loss of balance). Because these procedures fall in a diagnostic testing service category (vs physical therapy), your insurance benefits for them may be different from physical therapy. We advise that you contact your insurance company to see if these test are covered.

What if I don’t have insurance?
We also offer out-of-pocket payment options. Please consult the front desk coordinator to discuss this option further.

**Explanation of billing terminology:

A CO-PAY is a small amount you have to pay to access medical care according to insurance contract. It might be a fixed amount ($10-$25). But with some insurance, it would be a percentage of total bill. Medicare patients don’t pay a co-pay “up front” but they are responsible for a small portion of the bill.
A CO-INSURANCE is a percentage determined by insurance plans as. Patient responsibility, once the insurance processes the claim.
An INSURANCE DEDUCTIBLE is the amount the insured is required and obligated to pay by the insurance policy before the insurance will pay their portion of co-insurance.
A PRE-EXISTING CONDITIONS is a physical condition of an insured person which existed prior to the issuance of the policy.
A PRE-CERTIFICATION AUTHORIZATION is a cost containment technique which requires physicians to submit a treatment plan and an estimated bill prior to providing treatment. This allows the insurer to evaluate the appropriateness of the procedures, and lets the insured and the physician know in advance which procedures are covered and at what rates benefits will be paid.
A patient’s MAXIMUM THERAPY BENEFITS are a dollar amount or a number of visits that the insurance company as approved for therapy. Once the patient has reached this max the insurance company will no longer pay for treatment.
Physical therapy MODALITIES are a variety of treatments that can help strengthen, relax, and heal muscles. They include hot packs, cold packs, ultrasound, TENS, and electric stimulation. Aetna insurance includes manual therapy, neuromuscular re-education, and therapeutic exercises as modalities. Some insurance companies limit the number of modalities a patient can use per visit.

What is LifeStyle’s cancellation policy?
Please give us 24 hours notice if you need to cancel an appointment to avoid a $30 cancellation fee. If 24 hours notice is not given, the $30 cancellation fee will be collected at your next appointment.

What happens if I am running late?
Please call us if you are running late so that we can make the appropriate changes to our schedule. We appreciate your promptness and consideration for other patients whose schedules you will affect if you are late.